FastForward Connect

FastForward is excited to announce the launch of an innovative new service to small and medium sized companies. The service represents a major investment by FastForward , the originators of the idea and the leading language centre in the area, and uses software developed by , leaders in domotics and IT technology. Now the small businessman can afford to have a bilingual secretary to answer the telephone, put the call through to the appropriate department within the company or simply take a message and pass it on to the person concerned.

FastForward handles the calls at their call centre, leaving you free to run your business.

What are the benefits?

 A professional international image for your company

 A major cost saving – No need to employ a bilingual receptionist

 Seamless call handling: As far as your client is concerned, they are speaking to your company

 All call handling is strictly confidential

 Personalised service

 If necessary, calls can be forwarded to your mobile

 The possibility of bi-lingual conferencing

If you operate in today’s multi-lingual global marketplace, you can’t afford not to present the most professional, cosmopolitan image for your company, and that starts from the moment the telephone is answered. FastForward have developed a system aimed at the small and medium businessman who is competing in the ever more competitive global arena.

Apart from needing to speak English at meetings and attend trade fairs, you need to know that all your hard work in the field is being backed up by your organisation at home: Large companies have multilingual staff, switchboards and an infrastructure that can handle calls and enquiries in English, but this is not always available to the small businessman because of a variety of reasons, principally cost.

Our system means that your company and FastForward form a partnership of trust, giving you the peace of mind of knowing that when your clients call you, that call will be handled efficiently by a Spanish speaking English telephonist, who knows who they are speaking for and who they are speaking to. The call will be answered in your company’s name and can then be seamlessly passed through to you, or handled according to your instructions, without the client even realising that they are dealing with FastForward.

Video Conferencing...

What makes this service so unique and exciting is the possibility of being able to hold real-time, bilingual video* or audio conferences with your clients. Think of the advantages; simply saving the time and cost of even a quick trip abroad will vastly increase the margins on a contract.

Jofesa, well known for their innovative use of IT and internet technology in the field of machine control and domotics have been working in close collaboration with FastForward to make this original idea a reality and both companies are excited by the possibilities the system offers.

To receive more information about the service and its benefits to your company, system requirements* or to contract the service directly, contact FastForward and we will inform you of demonstration dates and tariffs.

Gareth Ede

Director